Smart Customer Satisfaction Management

Unlock the true business potential of your Local Customer Satisfaction

The 1st all-in-one agentic platform that turns customer satisfaction into a business lever to attract, convert and retain customers for multi-location brands.

In-store advice Analysis agent
+€65extra spend over 12 months
8.4/10topic score

Roll out the advice training for the footwear aisle. Here, a customer who praises the advice spends €65 more over 12 months.

View the action plan
See the platform

60,000 sites already have Wizville agents working for them

They trust Wizville

Speedy Castorama Etam Truffaut Diptyque O2 Picard Intersport
How it works

From customer data to network performance

  1. Collection agents The whole voice of your customers, in one place Collection agents bring public reviews (Google, Trustpilot, TripAdvisor…) and surveys together in one place, and follow up with your customers at the right moment.
  2. Analysis agents What really matters, identified Analysis agents read every piece of feedback and rank what really weighs on the customer experience.
  3. Recommendation agents Your action plan, built together Nationally and locally, the agents build the action plan with your teams.
  4. Your teams Your sites, improving Each local team acts on its priority pain points, with review replies already drafted, and watches its rating climb.
  5. Results Your network, performing better More reviews, a better rating, more footfall: a measurable business impact.

From satisfaction to action

An approach to customer satisfaction designed to drive business across your sites.

360° experience measurement, centralised public reviews, collection and publication of verified reviews, all in one place.

Each site tracks its own performance while head office steers the whole: targets, rankings and best practices.

Nearly twenty AI agents to analyse, reply and propose concrete action plans, linked to your business indicators.

Customer satisfaction in the service of site performance, and of the whole network.

AI agents

Five families of agents, from collection to action

Nearly twenty agents work on your data, each on one specific task. Watch the chain unfold, one example per family.

Example · famille Collection
AI verbatim follow-up

A score with no explanation? The agent asks the follow-up question that gets the customer to be specific, and turns a “didn’t like it” into an actionable pain point.

Open question · initial verbatim didn't like it at all
AI follow-upWhat exactly did you not like?
MD
Marie D.“Twenty minutes waiting at the checkout, nobody on the shop floor.”
Enriched verbatimCheckout waitShop floor service
Also in Collection Product reviewsAI voice collection Tout le catalogue
The agents work on your Wizville data and on the public reviews of your market. The agents propose, your teams decide.

Everything you need to turn your reviews into growth

Manage customer satisfaction at 360°

Post-purchase surveys, online reviews, NPS: a complete view of the experience, site by site.

WizAI

Let the agents prioritise

Analysis agents identify the pain points that weigh most on your rating and recommend high-impact actions.

Manage and control your online reputation

Centralise, analyse and reply to all your public reviews, on every platform, from a single tool.

Compare performance

Benchmark each store against its local competitors and the rest of the network.

Prove the ROI of satisfaction

Link satisfaction to results: footfall, basket, loyalty. Business impact, measured.

WizAI

Ask the question, WizAI answers on your data

Prioritise your actions with smart, personalised recommendations, and gain legitimacy on your verified reviews with Trustville, our verified reviews solution developed by Wizville, for your AI replies and your visibility on LLMs.

  • Prioritised recommendations
  • Verified AI replies
  • Visibility on LLMs
What should I improve first this month? 1,248 reviews analysed
1 Reduce checkout waiting time −0.4 pt on the rating

Mentioned in 18% of negative reviews across 12 stores. Estimated impact: +0.3 pt in 60 days.

2 Reply to reviews within 24 hours AI reply ready

36 reviews pending. WizAI has prepared personalised replies, verified by TrustVille.

What should I improve first this month? Which store is struggling? Reply to this customer review
Ask WizAI a question…
MCP

Your WizVille data in ChatGPT, Claude, Gemini and Copilot

Your customer satisfaction data becomes a source your AI assistant queries directly, with no export and no connector to build. It sits alongside your sales, your footfall and your staffing schedules, and everything your AI knows how to do, it can now do on that data: what used to take a BI project now fits into a single question.

The signed-in user’s scope and access rights are respected. No personal data is shared without an explicit request.

MCP
14 YEARS OF EXPERTISE

Proven expertise in your sector

Non-food retail

Manage satisfaction for every store, compare your stores with one another and with their local competitors, and turn customer feedback into in-store footfall.

Jardiland Truffaut Castorama
En savoir plus
ChatGPT Image 23 août 2026, 17_36_21-1
+369% in Google review volume seen among our retail clients
★★★★★ 2 h ago “Perfect welcome, I'd recommend them without hesitation.”

Grocery retail

Link store, click-and-collect and e-commerce reviews, track perceived freshness and service quality on the shop floor and at the checkout, and turn every piece of feedback into footfall.

Picard Naturalia La Belle-Îloise
En savoir plus
ChatGPT Image 22 août 2026, 16_00_31
4,6/5 average rating across monitored stores
★★★★★ 2 h ago “Perfect welcome, I'd recommend them without hesitation.”

Fashion & accessories

Link the in-store and e-commerce experience, identify pain points by collection and by store, and protect your brand image.

Etam Maison 123 Devred
En savoir plus
ChatGPT Image 21 août 2026, 15_03_59-1
+0.8 pt average NPS gained in the first year
★★★★★ 2 h ago “Perfect welcome, I'd recommend them without hesitation.”

Healthcare & medical

Track the patient experience in full compliance, grow local recommendation and build trust with verified reviews for every centre.

Cerballiance Unilabs Eurofins
En savoir plus
ChatGPT Image 21 août 2026, 15_05_49-1
4,8/5 average rating achievable across your centres
★★★★★ 2 h ago “Perfect welcome, I'd recommend them without hesitation.”

Automotive & mobility

Track satisfaction at every stage: inspection, servicing, repair, sales. Detect at-risk customers and turn trust into loyalty.

Autosur Speedy Norauto
En savoir plus
ChatGPT Image 23 août 2026, 16_40_30-1
80% of collected reviews rated 5/5
★★★★★ 2 h ago “Perfect welcome, I'd recommend them without hesitation.”

Consumer services

Measure the quality of every job or appointment, detect customers at risk of churn and showcase customer trust, your number one selection criterion.

O2 Fitness Park
En savoir plus
ChatGPT Image 22 août 2026, 16_38_17-2
+0.6 pt average rating gained in the first year
★★★★★ 2 h ago “Perfect welcome, I'd recommend them without hesitation.”

B2B & financial services

Link customer satisfaction to each branch's performance, and give your banking, insurance and energy networks the means to act locally.

Crédit Agricole IDF GAN Assurances TotalEnergies
En savoir plus
ChatGPT Image 21 août 2026, 23_32_49-1
100% of your branches managed from a single interface
★★★★★ 2 h ago “Perfect welcome, I'd recommend them without hesitation.”

Retail property companies

Manage visitor satisfaction across your shopping centres and give each site management team concrete action plans.

Klépierre Altaréa SCC
En savoir plus
secteur-5-1
100% of your sites tracked in a single interface
★★★★★ 2 h ago “Perfect welcome, I'd recommend them without hesitation.”

Restaurants & hospitality

Track satisfaction service by service, spot pain points in the dining room, kitchen or bedrooms before they hit your reputation, and showcase your best sites.

VVF Huttopia Côté Sushi
En savoir plus
ChatGPT Image 27 août 2026, 10_37_04 (2)-2
4,7/5 target average rating, site by site
★★★★★ 2 h ago “Perfect welcome, I'd recommend them without hesitation.”

What our customers say

ChatGPT Image 23 juil. 2026, 18_41_05 (2)

“Wizville isn't just a tool. There is a whole team behind it, and support from customer satisfaction experts, which allows us to achieve excellent results.”

Delphine Audibert
Chief Digital Officer, Jacadi
What they say

The platform in action

Discover Wizville on your challenges

30 minutes with an expert in your sector, on your customer journeys and your network organisation.

  • Free audit of your current online reputation
  • Demo on a real customer journey
  • Collection set-up recommendations

Discover Wizville

Your data remains confidential and is never shared.