The 1st all-in-one agentic platform that turns customer satisfaction into a business lever to attract, convert and retain customers for multi-location brands.
Roll out the advice training for the footwear aisle. Here, a customer who praises the advice spends €65 more over 12 months.
60,000 sites already have Wizville agents working for them
A Wizville expert will call you back within 24 working hours. No commitment.
They trust Wizville
An approach to customer satisfaction designed to drive business across your sites.
360° experience measurement, centralised public reviews, collection and publication of verified reviews, all in one place.
Each site tracks its own performance while head office steers the whole: targets, rankings and best practices.
Nearly twenty AI agents to analyse, reply and propose concrete action plans, linked to your business indicators.
Customer satisfaction in the service of site performance, and of the whole network.
Average rating
Review breakdown by source
Verbatim volume
| Sources | Reviews | Median | Response |
|---|---|---|---|
| GGoogle | 1512 | 4★ | 12h |
| ✔Trustville | 842 | 5★ | 6h |
| ◎Website | 608 | 4★ | 16h |
| ≋Social | 1350 | 3★ | 9h |
| J+7 | Trend | |
|---|---|---|
| Welcome and courtesy | 65 | ↑ 7 |
| Wait time | 48 | ↑ 4 |
| Information | 34 | ↑ 2 |
| Cleanliness | 51 | ↑ 3 |
Nearly twenty agents work on your data, each on one specific task. Watch the chain unfold, one example per family.
A score with no explanation? The agent asks the follow-up question that gets the customer to be specific, and turns a “didn’t like it” into an actionable pain point.
didn't like it at all
How you are perceived compared with competitors in the area, based on public reviews.
A first draft in your brand’s tone. Nothing goes out without approval.
Across all sources: what to handle first, where, and why.
Everyone receives the actions within their reach, phrased for their level of decision.
Post-purchase surveys, online reviews, NPS: a complete view of the experience, site by site.
Analysis agents identify the pain points that weigh most on your rating and recommend high-impact actions.
Prioritise your actions with smart, personalised recommendations, and gain legitimacy on your verified reviews with Trustville, our verified reviews solution developed by Wizville, for your AI replies and your visibility on LLMs.
Mentioned in 18% of negative reviews across 12 stores. Estimated impact: +0.3 pt in 60 days.
36 reviews pending. WizAI has prepared personalised replies, verified by TrustVille.
Your customer satisfaction data becomes a source your AI assistant queries directly, with no export and no connector to build. It sits alongside your sales, your footfall and your staffing schedules, and everything your AI knows how to do, it can now do on that data: what used to take a BI project now fits into a single question.
The signed-in user’s scope and access rights are respected. No personal data is shared without an explicit request.
Manage satisfaction for every store, compare your stores with one another and with their local competitors, and turn customer feedback into in-store footfall.
Link store, click-and-collect and e-commerce reviews, track perceived freshness and service quality on the shop floor and at the checkout, and turn every piece of feedback into footfall.
Link the in-store and e-commerce experience, identify pain points by collection and by store, and protect your brand image.
Track the patient experience in full compliance, grow local recommendation and build trust with verified reviews for every centre.
Track satisfaction at every stage: inspection, servicing, repair, sales. Detect at-risk customers and turn trust into loyalty.
Measure the quality of every job or appointment, detect customers at risk of churn and showcase customer trust, your number one selection criterion.
Link customer satisfaction to each branch's performance, and give your banking, insurance and energy networks the means to act locally.
Manage visitor satisfaction across your shopping centres and give each site management team concrete action plans.
Track satisfaction service by service, spot pain points in the dining room, kitchen or bedrooms before they hit your reputation, and showcase your best sites.
“Wizville isn't just a tool. There is a whole team behind it, and support from customer satisfaction experts, which allows us to achieve excellent results.”
The platform in action
30 minutes with an expert in your sector, on your customer journeys and your network organisation.
Your data remains confidential and is never shared.