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Who are we?
Experts in Customer Experience Management, of course!
But above all, we are a fun and friendly team on a mission to help you achieve natural and sustainable growth by offering the best experiences to your customers.
Our story
The story of WizVille began in 2012 with Timothée de Laitre, the company's co-founder.
Entrepreneur in the area of customer reviews, he was asked to take part in AFNOR's work creating a standard relating to the reliability of online customer reviews.l’
Inspired by this experience which highlighted the power of customer feedback for retailers AND consumers alike, he was convinced that tomorrow's winners would be those who can effectively put customer reviews at the heart of their management.
WizVille was born!
Our mission
Our mission is simple: to help your teams know what your customers think about the experiences they have encountered throughout their customer journey. That way, they can impact customer satisfaction, build loyalty, improve your online reputation, and increase your future company revenues.
All this with an all-in-one solution and a team of experts who will help you turn your customer satisfaction into a growth engine.
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Why the name "WizVille"?
We get this question A LOT!
"Wiz" is, of course, an abbreviation of "Wizard". Why? Because WizVille helps companies around the world create fascinating customer experiences.
"Ville", or City in French, represents the space we have built to give your teams room to create, hand in hand with their customers, tomorrow's customer experiences. A platform that makes loyalty improves your e-reputation and your sales.
The power of a leader, the flexibility of a start-up
The expertise of our employees combined with the great flexibility of our platform helps us understand the unique challenges of each of our customers: specialized markets, multi-entity organizations, large international groups …
The relationship between the client and the team dedicated to their project is at the heart of everything we do. We constantly adapt our tools to optimize each customer's results… and help them get the most out of it.
Personalization without complexity
Each brand is different,
Which is why our solution is designed to effortlessly adapt to the needs and organizations of our customers. For us, this is an absolute prerequisite for the success of a customer experience management project for an omnichannel brand.
The WizVille platform is used by around seventy leading retail companies across all sectors. The reasons our customers mentioned are:
- Our solution's technological excellence.
- The richness of its functional scope.
- Our approach is based on personalized human support.
